Preparing for Excellence

We begin every project by partnering with you to analyze current issues and determine solutions. During the analysis, we identify gaps and opportunities for improvement in three areas:

1. Knowledge employees need to do the job
2. Resources available and necessary to do the job effectively and efficiently
3. Motivation people have to do their work at optimum performance standards

Knowledge

• Competencies
• Job skills plus critical thinking
• Evaluation/ qualification
• Performance expectations
• Management of learning function

Motivation

• Trust
• Communication
• Accountability
• Group dynamics
• Supervisory
  effectiveness

Resources

• Tools and equipment
• Work processes
• Policies
• Procedures
• HMI (human machine
  interface)

Some questions we may ask during this phase include:

• What are the desired performance standards?
• How are performance standards being communicated?
• What resources are necessary to perform their tasks?
• How is good performance rewarded?
• In what ways do employees demonstrate job knowledge?